Managed service for revenue protection back office and penalty fare platform.
Transport for Wales Rail Limited seeks a managed service provider for revenue protection back-office operations and a technology platform supporting the full penalty fare lifecycle. The contract covers integration of back-office processes with a digital platform to manage penalty fares from issuance to resolution. The buyer is a Welsh rail operator serving passengers in Wales and the borders. Requirements likely include experience in revenue protection, penalty fare management, and relevant technology platforms. The contract is medium-term, with scale implied by the rail network's passenger volume.