Ofcom requires a flexible benefits admin platform for up to 5 years.
Ofcom seeks an end-to-end flexible benefits administration service and platform for up to five years from July 2027. The service must manage annual and open enrolment, in-year changes, payroll deduction reporting, provider reporting, communications, and first-line query handling. The platform must be cloud-based, support single sign-on, provide total reward statements, and act as a central engagement hub for benefits and wellbeing. The supplier must offer a responsive helpdesk, proactive partnership, and detailed MI and analytics. The contract is valued at an estimated £1.5 million over five years.