UK Cabinet Office seeks helpline and website service for conversion practices victims.
The UK Cabinet Office is procuring a national helpline and website service to support victims of conversion practices. The service must operate a helpline (Mon-Fri, 9am-5pm) via phone, webchat, and email, and manage an existing information website. The contract is for 24 months with a strict maximum budget of £80,000 per annum (total £160,000). The incoming supplier must be fully operational on Day 1 with no mobilisation period, receiving handover documentation on contract start. Estimated call volumes are 300-2,000 per year. This is a preliminary market engagement notice; formal procurement to follow.