Consultant to review ORR's incident selection and complaint handling frameworks.
The Office of Rail and Road (ORR) seeks a consultant to review and align its Incident Selection Criteria (ISC) and Guide to Handling Enquiries and Complaints (PCT) with statutory duties, risk-based decision-making, and current working practices. The work involves ensuring consistency with ORR's newly revised RSD annual work planning processes. The buyer is the UK rail and road regulator. No specific qualifications or set-asides are mentioned. The contract value is not disclosed, but the notice is below threshold, suggesting a smaller engagement.
Open the official notice for the full requirements, documents and submission details.