Framework for integrated hard and soft FM services across diverse estates.
The Mayor and Commonalty and Citizens of the City of London is establishing a framework for integrated facilities management (IFM) services. The framework covers both hard FM (mechanical/electrical maintenance, fabric maintenance, building engineering) and soft FM (cleaning, security, waste, grounds maintenance) delivered through a single coordinated model. It includes end-to-end service integration with contract management, centralized helpdesk, and digital platform integration (CAFM/IWMS) for performance monitoring and asset management. The framework supports regional and national delivery across diverse estate portfolios with flexible call-off arrangements. It provides a compliant and scalable route to market for full outsourced IFM delivery.