CRM system for homelessness and housing lettings management.
Southend-on-Sea Borough Council is procuring a CRM system to manage statutory homelessness applications, housing register applications, and a Choice Based Lettings system. The system must include additional modules for Rough Sleeper case management, Subject Access Request extraction, and recording homeless enquiries. This is a call-off from a framework agreement, indicating a pre-qualified supplier pool. The contract likely involves software implementation and ongoing support, with a focus on housing and social services.