GSA seeks omni-channel contact centre telephony platform, £650k budget.
GREENSQUAREACCORD LIMITED (GSA) is procuring a scalable, omni-channel contact centre telephony platform to support inbound/outbound voice, email, and SMS, with workforce management capabilities. The solution must enable multi-channel engagement, intelligent routing, and future AI-driven features like chatbots and predictive analytics. Phase 1 focuses on voice, email, SMS, and reporting; Phase 2 adds omnichannel and AI. The estimated budget is £650k inc VAT. The buyer seeks a cloud-based or scalable architecture to support hybrid working and reduce costs.