TfL seeks 24/7 support for legacy IT infrastructure.
Transport for London (TfL) is seeking a specialist support partner to provide 24x7x365 break-fix support and technical expertise for a portfolio of legacy infrastructure technologies, including Microsoft Windows Server, SQL Server, Oracle, Solaris, and Red Hat platforms. The requirement covers operational support, incident management, service desk provision, escalation management, reporting, cybersecurity compliance, risk management, and support for eventual migration to modern platforms. Suppliers must demonstrate robust operational processes, ability to mitigate risks of unsupported technologies, and commercial flexibility through managed service and consumption-based models. TfL is conducting market engagement to understand capability, delivery approaches, and innovation in supporting critical legacy infrastructure within a highly regulated operational environment.