Patient communication service for NHS Trust.
West Suffolk NHS Foundation Trust is procuring a patient communications and engagement service to generate, manage, and distribute patient correspondence via digital and physical channels. The service will support appointment notifications, patient letters, reminders, and other healthcare communications to improve patient engagement. This is a call-off from a framework agreement, indicating a pre-qualified vendor pool. The buyer is an NHS Trust in the UK, serving the local population. No specific qualifications or scale are mentioned, but the service is ongoing and likely involves integration with existing health record systems.