DOC seeks survey design and data analysis services for customer satisfaction.
The Department of Commerce (DOC) seeks a contractor to collect and analyze customer satisfaction data for its services. The scope includes designing surveys, collecting responses, performing statistical analysis, and reporting findings. The contractor must have experience in survey methodology and data analysis, with a preference for firms holding ISO 20252 certification. The contract is expected to be a single award with a base period of one year plus four option years, valued between $1M and $10M. Work will be performed in Washington, D.C.