Always-on customer feedback survey with live dashboard and advanced insights.
XC Trains Limited seeks a supplier for an 'always-on' customer feedback survey solution accessible via email and onboard Wi-Fi, with a dashboard for live results and drill-down analysis. The supplier must also provide proactive, actionable insights beyond the standard Customer Experience Survey, helping XC integrate broader customer data for a comprehensive understanding. The goal is to shift from ad-hoc measurement to continuous data-driven decision-making. The contract involves survey technology, data analytics, and consulting services.