NHS England seeks market input for UEC telephony services.
NHS England is conducting preliminary market engagement for a future procurement of managed telephony services for NHS 111, 119, and 999. The services are divided into two lots: Lot A covers hosting and routing for inbound services, and Lot B covers Contact Centre as a Service (CCaaS) cloud services. This is a Request for Information (RFI) to inform potential procurement anticipated in 2027/28. Participation is voluntary and non-binding, with no advantage or disadvantage for participants. The estimated contract dates are illustrative only.