Lone worker monitoring solution with 24/7 alarm escalation and training.
Luton Council is procuring a lone worker monitoring solution that provides 24/7 alarm monitoring with escalation to emergency services or nominated contacts. The solution must include real-time coordination, incident logging, and escalation based on agreed protocols. The supplier will deliver user training, onboarding support, and access to e-learning modules, as well as a UK-based helpdesk for technical support. The contract covers monitoring services and associated support, with no specified duration or value.